Article 1 - Preamble

The present general terms and conditions of sale (the "Terms") are concluded, on the one hand, by the company Pinkish Diamonds bv whose registered office is located at 55 bus 75, Hoveniersstraat, 2018 Antwerp, Belgium, registered with the Crossroads Bank of Enterprises under the company number 0896.471.129, hereinafter referred to as "the Seller", and, on the other hand, by any natural person or legal entity wishing to make a purchase via the website of the seller, hereinafter referred to as "the Customer" or "you".

Article 2 - Purpose of the Conditions

These Terms and Conditions govern the sales and offers made through the online store (hereinafter: the "Site") at the time of the order placed by the Customer, whether he is a professional or a consumer. Current contracts are always governed by the Conditions that were applicable at the time of sale. Since these Conditions may be modified from time to time, in accordance with Article 12 of these Conditions, you are deemed to have checked the Conditions applicable prior to any purchase. These Conditions are applicable whether you consult the Site in Belgium or abroad. These Conditions prevail over any other general or special conditions not expressly approved by the Seller. In the event of illegality or inapplicability of a provision of the Conditions, the other provisions shall remain fully applicable.

Article 3 - Offer

Offer applies while supplies last and is subject to change at any time. The description of the products is carried out in accordance with the legislation in force. The Seller is not responsible for errors/poor print quality.

Article 4 - Prices

All prices displayed on the website are inclusive of VAT only for EU member states. Additional shipping costs or other administrative costs are mentioned separately for each item or in the communication with the Customer. In case of delivery outside the European Union, customs fees and other taxes such as VAT may be charged by the customs or the carrier.

Article 5 - Payments

Payment is made by credit card only. An order can be made on the Site by following the steps as indicated in the Site's online store. Once the goods have been ordered, the Customer receives an online summary of his order. Upon confirmation of the order, a cash payment is requested according to the payment method specified. The sale is made upon receipt of full payment. The payment involves the confirmation of the acceptance of the present Conditions and the acknowledgement to have perfect knowledge of them. After payment, the order is prepared for delivery. The Customer then receives a confirmation of his purchase and is informed of the terms of delivery in accordance with the desired mode of delivery.

The Seller reserves the right to refuse orders in the following cases:

in the event of exhaustion of stock or definitive unavailability of an item ;

in the event that an erroneous offer is found;

in case of force majeure.

If the risk analysis is too important within the framework of the anti-money laundering law.

Article 6 - Right of withdrawal

The consumer Customer has a cooling-off period of 14 calendar days to cancel, without any justification, a contract relating to the purchase of a product.

This period expires 14 days after the day on which the consumer Customer or a third party designated by the consumer (other than the carrier) takes physical possession of the product. If the consumer Customer makes use of his right of withdrawal, he must notify the Seller within the withdrawal period. The Consumer Customer must then return the product as soon as possible, and no later than 14 days after communication of its decision to withdraw. The products must be returned in their original packaging, undamaged, accompanied by all their accessories, as well as the original invoice/delivery note. The products thus returned must not have been unpacked, unsealed or used in any way. Incomplete, damaged, damaged or soiled goods will not be taken back. The Customer shall bear the direct costs of returning the product.

Article 7 - Complaints

7.1 Any visible damage or defect in the quality of the goods or any other defect on delivery must be reported to the Seller immediately and within two months at the latest, failing which all rights shall be forfeited. In the event of questions or complaints regarding the conformity of the delivered products, the Customer may contact :

Pinkish Diamonds - Online Shop

Hoveniersstraat, 55 bus 75, 

2018 Antwerp

Phone: +32 (0)496/131064


7.2 Within the framework of the out-of-court settlement of disputes, the Consumer Mediation Service of the FPS Economy is competent to receive any request for the out-of-court settlement of consumer disputes.  This service will process the request itself or transfer it to the qualified entity. You can contact the Consumer Mediation Service via the following link: In the event of a cross-border dispute, you can also use the "Online Dispute Resolution" platform of the European Union via the link: .

Article 8 - Privacy / Confidentiality Policy

Pinkish Diamonds BV may collect your personal data in the course of its business. Unless otherwise stated, Pinkish Diamonds is legally responsible for such processing and ensures that it complies with the provisions of Regulation no. 2016/679 - General Regulation on the Protection of Personal Data (RGPD -GDPR).

The purpose of this policy is to inform you about how your personal data is collected, your rights regarding such data, who is responsible for the processing of personal information and the site's cookie policy.

This policy applies to the site:

Date of last update : 04/01/2021


For our contact form :

Your name and surname

Your first name

Your e-mail address


Your personal information is collected through the following methods:

Contact Form

When you send us e-mail or other messages, we may save these messages. Sometimes we ask you for personal data that is relevant to the situation in question. By sending us a direct electronic communication, you are considered to have given your consent for the processing of this data. This enables us to process your requests and answer your questions.

The data is stored for a period of 40 months. We will not combine this data with other personal data in our possession.


We use the information collected for the following purposes:




We undertake not to share your personal data with third parties.


We collect technical cookies.

We collect technical cookies. In particular, technical cookies allow us to recognize you, to indicate your passage on such and such a page and thus to improve your browsing comfort.

Other technical cookies, such as those from Google Analytics, are used to collect information and generate reports on website usage statistics without individual users being personally identified by Google.

Description of cookies used by the site :

Google Analytics

Facebook Pixels

Tag Manager

WPLM (Multilingual Plug-in)

Opposition to the use of cookies by the site :

You can configure your Internet browser in such a way that cookies are not accepted, that you are warned when a cookie is installed or that cookies are then deleted from your hard disk. You can do this via your browser settings (via the help function). Please note that certain graphic elements may not be displayed correctly or that you may not be able to use certain applications).


If you have sent us your data via the contact or booking form, you can request to receive a file with all the personal data we have on you. You can also request the deletion or modification of this personal data.

Article 9 - Modification of the Conditions

These Terms and Conditions may be changed at any time without prior notice. Any purchase made after the modification of these Conditions as published on the Site implies the Customer's acceptance of the new Conditions. It is therefore advisable to regularly consult the text of the Conditions. The Conditions may be supplemented or modified by other conditions if explicitly referred to prior to the purchase made by the Customer.

Article 10 - Evidence

The Customer agrees that electronic communications (e.g. e-mails), files (e.g. dispatch reports) and back-up copies may be used for evidence purposes.

Article 11 - Liability

The Customer uses the Site and the online store under his own responsibility. The Seller is not responsible for any failure or unavailability of the online store due to a technical failure. The Vendor shall not be liable for any damage suffered by the Customer following the dissemination of a virus through the online store.

Article 12 - Applicable law - Jurisdiction

Belgian law applies to the formation, interpretation, execution and termination of the contract between the Customer and the Seller. In the event of disputes, only the courts of the judicial district of the Seller's registered office are competent.